My brilliantly talented colleagues at mct inc. are putting the finishing touches to some wall art for our Customer Experience Management seminar on December 16th (Mon).

It’s going to be a fun-filled afternoon. That might sound unlikely for such a serious topic but I’m not kidding – In addition to my presentation, we’ve planned some interactive experiences, a quiz, and a couple of short discussions about technology and business trends with Forrester and NTT Data.